Privacy Policy

Last Updated:July 23,2024

Thank you for choosing to be part of the Taddon community (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at support@taddon.com.

This privacy notice describes how we might use your information if you:

Visit our website at https://www.taddon.com
Engage with us in other related ways, including any sales, marketing, or events

In this privacy notice, if we refer to:

“Website,”we are referring to any website of ours that references or links to this policy
“Services,”we are referring to our Website and other related services, including any sales, marketing, or events

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and services, participate in activities on the Website (such as posting messages in our online forums or entering competitions, contests, or giveaways), or otherwise contact us. The personal information we collect may include the following:

Contact Information:Names, phone numbers, email addresses, and similar information.
Payment Data:Necessary data to process your payment, such as your payment instrument number (e.g., credit card number) and the security code associated with your payment instrument.
Social Media Login Data: If you register with us using your existing social media account details like Facebook, Twitter, or other social media accounts, we will collect the information described in the section called "How Do We Handle Your Social Logins?" below.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Website. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes. The information we collect includes:

Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take, such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
Device Data:We collect device data such as information about your computer, phone, tablet, or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data:We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. How Do We Use Your Information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:

To Send Administrative Information:We may use your personal information to send you product, service, and new feature information, and/or information about changes to our terms, conditions, and policies.
To Protect Our Services:We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
To Enforce Our Terms, Conditions, and Policies:For business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
To Respond to Legal Requests and Prevent Harm:If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
To Fulfill and Manage Your Orders:We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
To Deliver and Facilitate Delivery of Services to the User: We may use your information to provide you with the requested service.
To Respond to User Inquiries/Offer Support to Users:We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To Send You Marketing and Promotional Communications:We and/or our third-party marketing partners (such as Google and Facebook) may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing, or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "What Are Your Privacy Rights?" below).
To Deliver Targeted Advertising:We may use your information to develop and display personalized content and advertising (and work with third parties such as Google and Facebook who do so) tailored to your interests and/or location and to measure its effectiveness.

3. Will Your lnformation Be Shared with Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. Specific situations include:

Service Providers:We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
Affiliates:We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Business Transfers:We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Authorities: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. How Do We Handle Your Social Logins?

If you choose to register or log in to our services using a social media account, we may have access to certain information about you. We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Website. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

6. Is Your Information Transferred Internationally?

Our servers are located in the United States and Singapore. If you are accessing our Website from outside these locations, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see "Will Your Information Be Shared with Anyone?" above), in the United States, Singapore, and other countries. If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

7. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law

(such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

9. What Are Your Privacy Rights?

Depending on your location, you may have certain rights under applicable data protection laws. These may include the right to:

Request access and obtain a copy of your personal information.
Request rectification or erasure.
Restrict the processing of your personal information.
If applicable, to data portability.
In certain circumstances, you may also have the right to object to the processing of your personal information.

To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

GDPR Rights

If you are in the European Economic Area (EEA) or the United Kingdom (UK), you have the following rights under the General Data Protection Regulation (GDPR):

Access Right: You can request a copy of the personal data we hold about you.
Rectification Right:You can request to correct any inaccuracies in your personal data.
Erasure Right: You can request to have your personal data deleted, subject to certain exceptions.
Restriction Right:You can request to limit the processing of your personal data under certain circumstances.
Data Portability Right:You can request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transferred to another controller.
Objection Right:You can object to the processing of your personal data based on legitimate interests, direct marketing, and processing for purposes of scientific/historical research and statistics.

CCPA Privacy Rights

If you are a California resident, you are granted specific rights regarding access to your personal information under the California Consumer Privacy Act (CCPA). These include:

Right to Know:You have the right to know what personal information is being collected about you, its sources, how it is being used, and whether it is being disclosed or sold to third parties.
Right to Access: You can request a copy of the personal information we have collected about you in the last 12 months.
Right to Deletion: You can request the deletion of your personal information, subject to certain exceptions.
Right to Non-Discrimination:We will not discriminate against you for exercising any of your CCPA rights.
Right to Opt-Out:You can request that your personal information not be sold to third parties. We do not sell the personal information of California residents.

Account Information

If you would like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with applicable legal requirements.

Opting Out of Email Marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list; however, we may still communicate with you, for example, to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

10. Web Pixels

To see how successfully our marketing campaigns or other goals of the Services are performing, we sometimes use conversion pixels, which fire a short line of code to tell us when you have clicked on a particular button or reached a particular page (e.g., a thank you page once you have completed the procedure for subscribing to one of our services or have completed one of our forms). We also use web pixels to analyze usage patterns on our Services. The use of a pixel allows us to record that a particular device, browser, or application has visited a particular web page.

11. Analytics

We may use third-party service providers to monitor and analyze the use of our Services. Presently, we use Google Analytics. Google Analytics is a web analytics service that tracks and reports site traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:Google Privacy & Terms. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, available at: Google Analytics Opt-out.

12. Behavioral Remarketing

We also use remarketing services to advertise on third-party websites to you after you visited our Services. For this purpose, visitors are grouped by certain actions on our Services, e.g., by the duration of a visit. This enables us to understand your preferences and to show you personalized advertising even if you are currently surfing on another website that also participates in the Google advertising network. We use the following tools and services for these purposes:

Google Ads:The remarketing service is provided by Google. You can opt-out of this by visiting the Google Ads Settings page. If Google Ads is structured to collect personal data, the data controller will be Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.
Bing Ads:This service is operated by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Please read Microsoft’s privacy statement for more information on how Microsoft processes your information: Microsoft Privacy Statement. When you access our Site via advertisements on Bing Ads, a cookie is set on your computer. In addition, a Universal Event Tracking tag is integrated on our Site. This is a code that, in combination with the cookie, stores data about the use of the Site, e.g., the length of time spent on the Site, areas accessed, and ads used to reach the Site. In addition, Microsoft may track your usage patterns across multiple of your electronic devices through so-called cross-device tracking. The information collected is transferred to a Microsoft server in the United States. If Bing Ads is structured to collect personal data, the cookie banner on our Services will provide you the opportunity to consent to Bing Ads.
Facebook Ads:Using Facebook Business Tools, we may display interest-based ads to you when using Facebook. To modify your preferences or turn off personalization for ads served by Facebook, you can visit Facebook's Ad Preferences in addition to the Your Choices section below. We do not share any of your personal information with Facebook. We may also show ads to audiences that share similar characteristics as you. To do so, a list of email addresses is irreversibly encrypted through hashing and uploaded or transmitted from our site, and Facebook matches the hashed data against its own users, generating a lookalike audience and deleting the uploaded list. We do not have access to the identity of anybody in the “lookalike” audience, unless they choose to click on one of our advertisements.

13. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at support@taddon.com.

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Privacy Policy